Geek Squad Reviews

Please provide a review about your experience with Geek Squad at Best Buy computer repair service. Be sure to select a star rating of 1 thru 5 stars taking into considering such factors such as their customer service, price comparison, value, quality of service provided, and any other factors important to you.

Are you an unsatisfied customer? Have you been scammed by Geek Squad? You can post a complaint or even post a warning about Geek Squad service to their potential clients. Are you a satisfied Geek Squad Best Buy customer that wants to tell everyone about your experience? Please share your feedback with the online community by posting here.

  1. Tim Larson
    May 14, 2012

    1

    About three weeks ago Wednesday I dropped my computer at school and it died, wouldn’t boot. After teaching for the day I ran the computer into Best Buy/GeekSquad. The service fellow pulled the harddive and took it back to the lab. On return he said he could not access the harddrive with the equipment in the lab but if I left it for about a week they would send it off to a lab with better equipment. For $400 they would try and retrieve the files on the harddrive and download them to some memory device. They also informed me that it would be best to purchase a new computer.

    I told the fellow I needed time to think this over. The next day (Thurs) I talked to the IT person at work. This person said they didn’t trust the GeekSquad and would look at my computer on Monday. Monday in the afternoon they told me they had good news. I thought the good news was that they were able to down load the files – no the good news was that my computer was fine, some lose wire.

    So rather that spending about $1,500 (about) for retrieving files and a new computer at Best Buy/GeekSquad I spent $60.

    I’m writing this review with the computer whose epitaph was written by the GeekSquad.

    I sent a email to customer service from which I got an automated reply but I have never heard back about the issue.

    I have had work done by the Geek/Squad in the past but this one has me wondering.

    Long term this kind of service will not be good for business.

  2. Maria
    May 14, 2012

    1

    After my georgeous 55″ LCD started malfunctioning my heart dropped my mind went blank however the only logical solution I could think of was..”call geek squad!”. after minutes on the phone with the rep I was able to schedule an in home appointment for tech repair the very next day (super!). Tech arrived within the 4 hour window period provided by the rep, seemed professional enough.

    Tech turned the tv on stood there for what seemed like 5+ minutes and told me it was a dead power board( okay?!?) didnt unhook, adjust, restart, unscrew, not a nothing told me that he would call me if he was able to get us a replacement part however that would be an additional charge to the visit (which was $150 inadvance to him turning on my tv!).

    The next day I get a call from the tech stating he could replace the board for $900(really,really,really!!!). The tech also offer an alternative option which was to just send it right back to the manufacture with a default complaint (I’m no Harvard graduate but I would have done that first had we still been within warranty).

    All in all I’ve taken my business else where, I feel cheated and ripped off if at all possible a half a star would be appropriate for the ability to make a house call.

  3. scott Geeksquad
    May 13, 2012

    1

    The technician, Poincare Marcellus wax rude and tried to fix the pst file problem. When he could not figure it out, he said just hang on, I will be right back. He came back on 5 mins later and said to hang tight….66 minutes later he was nowhere to be found. I called Geeksquad again and mentioned the issue and they hung up on me.

  4. Jo
    May 12, 2012

    5

    Have been really pleased/impressed with the repair service. It took slightly longer than they anticipated but after fixing the problem that we took it in with, they identified another issue (which we’d just got used to to be honest and hadn’t mentioned it) and fixed that too. All for the same price. Will definately go back if I have other problems.

  5. Steph
    May 5, 2012

    5

    I took my computer to GeekSquad @ the miami beach locations, the Agents in that location were very Knowledgeable and guide me thru the process their waiting time was long , they really need to hire more Agents. My computer had a virus in less than 48 hrs. my computer was up and running Female Agent explained what they did. Great people. Good Service.

  6. John Luther
    May 4, 2012

    1

    Geek Squad and Best Buy are simply atrocious. I have been trying to get them to answer a simple account question and they simply wont. I have been on the phone with them for 3 hours (being rerouted again and again and again) and to top it off, most of the people I talked to were extremely rude. I used to love Best Buy and bought several computers from them but now I am done with them. Somehow they managed to lose an extremely loyal customer with their disgusting behavior.

  7. Kat M
    May 4, 2012

    1

    Useless. If only there were a zero star option.

    Laptop wasn’t charging any more and figured it may be a problem with the dc jack. Took it in to BestBuy to make sure it wasn’t just the power cord (which I’d already found a replacement for on ebay at around $12, shipping and a three year warranty included).

    They proceeded to plug it in to “test” at such an angle I couldn’t see, tell me it was the jack and thus the motherboard needed replacing. This model’s jack is barely connected to the motherboard, no soldering is even required. So that alone was bs.

    Took it to my dad who went ahead and ordered a power cord anyway. This immediately fixed the problem.

    Bottom line, they tried to charge me around $500 plus fees for hard drive backup for something I could’ve fixed months earlier for $12. Lying thieves, don’t bother with the Geek Squad.

  8. erin
    May 3, 2012

    1

    I bent my flash drive. I had just gotten a new laptop after my computer died and had not yet put all my documents on my new lap top. Well it got bet and I freaked. I called geek squad in tears because all my portfolio and my graduate work was on that thing. I had a huge business plan due and I was just super tired.

    I took the flash drive to Geek Squad at first they told me it was not fixable. Just the metal was bent and not anywhere near the place the actual data is held. The guy then tells me that they can send it off to see if someone could fix it at another facility. He then told me that it would cost $250 just to get them to look at it and another $1000 if they decided to fix it. He also told me it could take 2 weeks or more. I was ready to pay, if you look at the amount I have paid for college $1,250 is only about 5% of the cost so to me at the time it was worth it. But just to be safe I told him I would think about it.

    I decided to shop around where I live and where I am originally from. My dad found a mom and pop computer repair center and the guy fixed it one day for $75 bucks.
    A friend whos former boyfriend worked at GeekSquad told me it is a huge racket. They over charge everyone. That half the guys just work their to get connections to customers to do work on the side.

    I will never use GeekSquad again. I feel that this particular geek was playing into me being upset and just wanted to make the biggest sale.
    Sad, I work in retail and would never do anything like that.

    Never ever shopping their again.

  9. Jeff
    May 1, 2012

    1

    I was very disappointed in the service provided. I asked them to clean up my system – delete temp files, clear up an viruses, etc. What I got instead was a re-formated machine will ALL my applications DELETED!!!

    Sure, my data was backed up, but I didn’t have the license keys for many of the applications loaded on my machine and had to re-purchase Office, and other applications.

    Had I known that all they were giong to do is re-format my drive, I could’ve saved myself the $199 and had my 5 year old son run format/s on my machine.

    For those of you considering this service, be aware of the fact that if you don’t have your license keys for ALL your applications, you’ll be spending more many repurchasing these apps.

    I will never use their service again!

  10. Mike
    May 1, 2012

    1

    DO NOT USE GEEK SQUAD!!!!!! If there was an option to give negative stars, I would. I brought my computer in for a virus/spyware clean-up. There was nothing else wrong with the computer besides the internet running a little slow. Geek Squad somehow managed to totally break my computer. They claim it is a motehrboard issue and should purchase a new computer. And when I asked for a refund, they would only give me credit to Best Buy to purchase a new computer.

  11. lesly
    Apr 29, 2012

    1

    Paid an extra $200 for protection plan and the did not back up my hard drive which they replaced. They told me a flash drive would be fine and I would lose it and I could pay an extra $100 for them to do it. I have now lost all of my files and all of my family photos. Next computer will be a Mac. Never again geek squad, never again

  12. Emmanuel
    Apr 29, 2012

    1

    Purchase a sony T200 with a 4 years protection plan, i send the item for repair around 6 times, and they did not honor the NO LEMON even when the geek squad agents requested that part….. I will never purchase another BB item or a geeksquad warranty.

  13. Scott
    Apr 28, 2012

    5

    I’ve had five experiences with Geek Squad so far -from computers to phones to cameras- & every one of them has been great! I asked a buddy of mine (who works for them) about some of these Price quotes and he said they are complete BS- For the most part they are fast and very knowledgable. I’m very pleased with them!

  14. Dawn Neddo
    Apr 28, 2012

    5

    Eric and Megann are great!!!! This is my first computer and I don’t have a clue what to do when there are problems. Keep up the good work.

  15. Nathan Lingle
    Apr 25, 2012

    1

    I wouldn’t give Geek Squad any stars if that was an option. I bought a protection plan for my television in hopes that if I had any problems they would fix it in a timely manner. Boy was I wrong. It has been 28 days now and the tech has been to my house 3 times and still has not fixed the television. For the 4th appointment today no body even showed up or called. My tv should have just been replaced by now instead i am sitting here on hold for 20 minutes. Geek Squad is the worst company to do anything.

  16. Csmithmb
    Apr 24, 2012

    1

    I’m very unhappy. My computer was serviced 3 times in 2 months & never worked. Non of my money was refunded. I am so disappointed in the standards of customer service. $200, 3 trips to Best Buy & I still don’t have a laptop that works nor do they care. they got there money. How sad that they have to do business that way

  17. Jason
    Apr 24, 2012

    1

    One night while typing I spilled a drink on my computer. The keyboard had several letters that did not work so I took it to Geek Squard and they shipped it to the service center. I received a call from the Geek Squad repair center in Louisville, KY. When I tried to return the call I could not actually speak with someone there so I had to call the local store. The local store representative gave me the estimate, but could not give me any information about what was actually wrong with the computer or what needed to be replaced. The quote was $450 so I refused the service. I bought a new computer direct from HP and not Best Buy. I then researched how to replace the keyboard and cd/dvd drive. I was able to do the repairs myself for $50 in less than an hour. The whole experience was a joke.

  18. Ron Danshire
    Apr 22, 2012

    2

    Not the happiest guy in the world. Spent close to $10k in a single purchase. The big part of it was a tv and home theatre hook up. Installed in November 2011. The tv internet capability still doesn’t work properly. My tech is outstanding but they opt for a simple solution and leave. You can’t call them back to ask a question because their number is blocked. They are independent contractors on commission. I bought an extended warrantee but was told I couldn’t hire another specialist or my warrantee would be void. So, here I am 6 months later and still can’t stream Netflix and I have all new equiptment that best buy suggest me to buy. I’m about to committ suicide. Their customer care is in need of direction of how to treat the customer. This is my last purchase there and I will hire another tech from another company to fix my problem even if it voids the $400 warrantee I purchased. I just need some one to talk to that actually cares.

  19. Laura keister
    Apr 20, 2012

    1

    dropped off my laptop and was told that it was a piece of junk and that I needed a new one. After I paid the fee, I took it to a friend who is a highly regarded professional in this field. After they inspected it, they said that there was nothing wrong with it. Why are these places practicing this type of unethical behavior?

  20. Mat C
    Apr 19, 2012

    1

    I had a service person come out to my home this morning to add an additional router. The gentleman was professional and the router was a simple instal. He was here for maybe 30 minutes. That costed me $265. Later, after speaking with GS management they brought the price down (a little)..but not enough for me to feel like I wasn’t just ripped off. Although this service “works” it’s just not worth it for the money spent. I would have been better off doing it myself and saving $200. My prediction is that if GS doesn’t start offering better service rates, people will choose other options or someone will create a service that offers more realistic service rates (hint hint). As it stands, my impression of GS is that they are taking advantage of people by charging crazy fees for simple work. A bad look for GS and BestBuy.

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